Cancellation and Refund Policy


Cancellation and Refund Policy

Effective Date: 09/07/2025

At Instylenest, customer satisfaction is our top priority. We follow a transparent and fair Cancellation and Refund Policy in accordance with RBI guidelines and payment gateway requirements.

🔁 Order Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

  • Once the order is shipped, it cannot be cancelled.

  • To request a cancellation, please email us at yma787464@gmail.com or WhatsApp us at +91-7874643304 with your Order ID.

💸 Refund Policy

  • If your cancellation is approved before shipping, we will initiate a full refund within 5–7 business days.

  • Refunds will be processed to the original payment method (Credit/Debit card, UPI, Wallet, Net banking).

  • If the product is out of stock or unavailable, the full amount will be refunded automatically.

🚫 Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • If the product is delivered in good condition as per the order.

  • If cancellation is requested after dispatch.

  • For personalized or custom products unless they are defective or damaged.

📦 Returns for Damaged / Defective Products

We only replace or refund items if they are defective, damaged, or wrongly delivered. Please report the issue with clear photos/videos within 24 hours of delivery.

  • Email: yma787464@gmail.com

  • WhatsApp: +91-7874643304

📅 Refund Timelines

  • Refund Initiation: Within 2–3 business days of approval.

  • Refund Completion: Within 5–7 business days, depending on your bank or payment provider.

📩 Contact Information

If you have any questions about cancellations or refunds, please contact us:

Instylenest
📧 Email: yma787464@gmail.com
📞 Phone/WhatsApp: +91-7874643304
🌐 Website: www.instylenest.in

✅ RBI & Razorpay Compliance Note:

This policy ensures transparency and outlines your process for cancellation, refund, and grievance handling — as required by Razorpay and RBI for merchant approval.